Rich Reels Casino Privacy Policy
Welcome to the Rich Reels privacy policy. This page explains what personal and technical information we collect when you use our online casino, how we use and protect that data, and the choices available to you. We take your privacy seriously and aim to be clear about our practices.
Types of data we collect
We collect information necessary to run accounts, process payments and meet legal obligations. We only collect data that is relevant to providing our service and keeping your account secure.
Personal data
This includes your name, date of birth, contact details, postal address and verified identity documents used for age and identity checks. We also keep records of any communications you send to our support team.
Technical data
We collect technical information such as IP address, device and browser details, operating system, language settings and usage data. This helps us maintain the website, improve performance and protect accounts from unauthorised access.
Transactional data
When you deposit, play or withdraw funds we record transaction dates, amounts, payment method and game activity. We may keep records of bet history and wins for accounting, customer service and compliance purposes.
How we use your information
We use your data to deliver our service, manage your account, process payments, verify identity (including KYC checks), detect and prevent fraud, and comply with applicable laws. We also use data for customer support, security monitoring and to provide personalised but non-intrusive communications where you have consented.
Data protection and storage
Your information is stored securely on our systems and with trusted third-party providers. We use industry-standard encryption for data in transit and appropriate safeguards for data at rest. Data may be stored on servers located in the UK, the EEA or other jurisdictions where our service providers operate, and we take steps to ensure adequate protection.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, improve performance and deliver analytics. Some cookies are essential; others help us understand usage and deliver targeted communications where you have given consent. You can manage cookie preferences through your browser or our cookie settings.
Information sharing and third parties
We may share data with payment processors, identity verification and fraud prevention services, analytics providers and regulatory or law enforcement bodies when required. Any third parties we work with are subject to contractual obligations to protect your information and only use it for agreed purposes.
Your rights
You have the right to access the personal data we hold about you, request corrections, object to processing in certain circumstances and withdraw consent where processing is consent-based. You can also request restriction or deletion of your data, subject to legal and operational requirements.
Access, correction and deletion
To exercise your rights or update information, contact our support team at [email protected]. We will verify your identity before acting on requests and will respond and take appropriate action within a reasonable timeframe. Some data may need to be retained for legal, regulatory or legitimate business reasons.
Privacy policy updates
We may update this policy from time to time. Material changes will be published on this page and, where appropriate, notified to account holders. Please check this policy periodically for the latest information.