Responsible Gambling Policy

At Rich Reels we take responsible gambling seriously. We want play to be safe, controlled and enjoyable, so we provide clear tools and guidance to help you manage your activity. If you ever feel that gambling is becoming a problem, we encourage you to use the controls below and to contact support for immediate help.

Our player protection principles

We promote responsible play by prioritising player safety, transparency and prevention. We aim to make limits and breaks easy to set, to identify risky patterns early, and to respond quickly when a player asks for help. Our approach is practical - simple controls, clear information and access to specialist support when needed.

Activity-control tools

You can use a range of in-account tools to manage how you play. These controls are available in the responsible gambling section of your account or via our support team.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be lowered immediately and increases generally include a cooling-off period so you can make changes with care.

Loss limits

Loss limits help you cap net losses over a chosen period. If you reach the limit you set, further play will be restricted until the limit period ends or you choose a different setting following any required cooling-off steps.

Time limits and session reminders

Use session reminders or set maximum session durations so you receive alerts during play. You can also take short time-outs - temporary breaks that provide immediate suspension of account activity for a defined period.

Self-exclusion and account breaks

If you need a longer break you can request self-exclusion, which suspends your account for a specified interval. Self-exclusion is reversible only after the chosen period ends and following any reinstatement checks. If you need help setting this up, contact our support team.

Recognising signs of problematic behaviour

Watch for changes such as spending more than you planned, chasing losses, borrowing to gamble, neglecting responsibilities, or hiding gambling activity. These behaviours can be early indicators that you should pause and review your play.

Tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or upset, and do not use gambling to solve financial problems. Share concerns with friends or family and consider removing saved payment details for extra friction.

Professional help and support organisations

If you need specialist support, organisations offering confidential advice in the UK include GamCare, Gordon Moody and Gamblers Anonymous. They provide helplines, counselling and tailored recovery plans. If you are in immediate difficulty, contact local emergency services.

If you would like assistance setting limits or discussing safer play options, please get in touch with our support team through the help section in your account.