General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Rich Reels. They explain the relationship between us and our players, the responsibilities attached to holding an account, and the basic rules for using our services. By registering and playing you confirm that you accept and will comply with these terms alongside any specific promotional or game rules published on the site.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or allow others to access your account. Notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where fraud, suspected bonus abuse, chargebacks, or other breaches are detected. Only one account per person, household and payment method is permitted unless otherwise agreed in writing.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your country of residence. We do not accept registrations from certain restricted jurisdictions; by registering you warrant that you are not located in a prohibited territory. We may carry out checks to confirm identity, age and address as part of our Know Your Customer (KYC) procedures.

Acceptable platform use

Use of the site must be lawful and in line with these terms. Prohibited conduct includes collusion, use of automated betting software, fraud, money laundering, and any attempt to manipulate games or promotions. If we detect abusive behaviour we reserve the right to void bets, withhold winnings, and close accounts.

General bonus and promotion rules

All promotions are subject to specific terms which will be available where the promotion is advertised. Bonus funds are separate from cash balances and may be subject to wagering requirements, game contribution rates and maximum bet limits while active. Failure to meet promotion conditions may result in forfeiture of bonus funds and related winnings. We may exclude players from promotions where we suspect abuse.

Deposits and withdrawals

Accepted payment methods and minimum deposit amounts are shown on our cashier. Minimum deposits typically start at £10. Withdrawals are processed in line with our verification procedures and applicable payment provider rules. Accounts may be subject to identity and payment method checks before a withdrawal is completed. Withdrawal limits may apply; for example, weekly limits around £4,000 are used by some accounts, and higher limits may be agreed for verified customers.

Verification and limits

We may request documentation such as proof of identity, address and payment method. Until verification is complete, withdrawal amounts may be limited. We do not guarantee instant payouts and may delay processing while checks are completed.

Dispute resolution

If you have a complaint please contact our support team so we can attempt to resolve the issue. If we cannot reach an agreement you may refer the matter to an independent body or regulator appropriate to your jurisdiction. Any disputes will be handled in accordance with these terms and applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated by posting revised terms on the site or by email where appropriate. Continued use of your account after notification indicates acceptance of the updated terms. We recommend checking this page regularly.